The system also integrates with your website to allow for ticket sales and a seat map that lets patrons choose their own seats. PatronManager has two main pricing plans. Under the ticket-fee plan, there's no subscription cost — instead, PatronManager charges a per-ticket transaction fee, which your organization can choose to pay or include in. A ticket system, also known as a closed toll collection system, is a toll-collection system used on some toll roads in which a motorist pays a toll rate based on the distance traveled from their originating entrance to their destination exit. Office 2016 full version. The correct toll is determined by requiring all users to take a ticket from a machine or from an attendant when entering the system.
Cleveland Browns Announce New Ticketing Initiatives With Ticketmaster
Ticketmaster, the world's leading ticketing company, and the Cleveland Browns announced today that they have signed a multi-year extension to their existing ticketing agreement that will make Cleveland Browns Stadium the largest state-of-the-art venue and team technology installation. Ticketmaster will continue to sell and distribute single game tickets to all Browns games, and the Browns will now use the Archtics® system to manage the season and group ticketing efforts.
'We feel it is necessary to give our fans the latest in technology so that they may have the best possible ticketing experience, from the time their ticket is purchased to when they walk through the gate,' said Kofi Bonner, executive vice president and CAO of the Cleveland Browns.
'The Ticketmaster arrangement will allow us to immediately provide extensive on-line functions to our fans, improve access to our general and premium seat entrances by the introduction of the new electronic ticketing technology, and expand our customer relationship abilities.'
Highlighted in the new technology agreement are the installations of Ticketmaster's Archtics®, AccountManager and AccessManager products. With the installation of AccessManager, Ticketmaster's new state-of-the-art automated access control ticketing system, the Browns will have the ability to validate event tickets in real-time, expedite replacement of lost tickets, monitor entry traffic in real-time, eliminate wrong day event tickets and authenticate event admissions. Also included is Ticketmaster's AccountManager service for Browns season ticket holders, providing the added conveniences of managing and renewing season ticket accounts online and making payments online.
'We are extremely happy to be extending our relationship with our technology-driven partners at the Cleveland Browns,' said John Pleasants, president and CEO of Ticketmaster. 'It is with great excitement that we enhance our ticketing agreement to include our advanced suite of technology products. We are confident that these technologies will effectively work to drive their business by filling seats and satisfying their consumers' needs. It's a win-win for season ticket holders and sports fans.'
Initiatives include the ability for season ticket holders to maximize use of their tickets by forwarding tickets they are unable to use to another person electronically. This new integrated technology foundation features real-time barcode authentication combined with ticketFast™ electronic delivery, providing a secure, easy-to-use service for fans.
The Browns are the 27th National Football League (NFL) team to sign with Ticketmaster for ticketing related services and join a growing list of NFL teams to deploy Ticketmaster's full suite of products technologies.
About Ticketmaster
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Ticketmaster, the world's leading ticketing company, sold more than 95 million tickets valued at more than $4 billion in 2002, through www.ticketmaster.com , one of the largest e-commerce sites on the Internet, more than 3,500 retail Ticket Center outlets and 19 worldwide telephone call centers. Ticketmaster serves more than 8,000 clients worldwide and acts as the exclusive ticketing service for hundreds of leading arenas, stadiums, performing arts venues, and theaters and is the official ticketing provider and supporter of the Athens 2004 Olympic Games. Ticketmaster is headquartered in West Hollywood, California and is an operating business of InterActiveCorp (NASDAQ: IACI).
About the Cleveland Browns
What Is Archtics
The Cleveland Browns are an equal opportunity employer committed to providing a competitive and championship caliber team on the field while also enriching the Northeast Ohio community. The Browns support numerous charitable and community related initiatives, and the Cleveland Browns Foundation - founded as the philanthropic arm of the franchise in 1998, surpassed $1 million dollars in donations in the spring of 2003. The Cleveland Browns originated in 1946 and are one of the National Football League's most historic franchises. The Browns have 15 former players enshrined in the Pro Football Hall of Fame, the fifth most in NFL history, and have reached the NFL Championship Game eleven times while capturing the title in 1950, 1954, 1955 and 1964.
I was recently reminded of something I learned many years ago before coming to Ticketmaster from people much smarter and more experienced than myself. Back then I was pushing to introduce a set of third-party libraries to help lay the groundwork for a replacement for our flagship product, a mainframe based mail and groupware system. The logic, I thought, was flawless: The libraries would give us cross-platform support for a number of key functional areas including network communication, database access for many different database systems, file system, threading, you name it. Writing cross-platform code is pretty straight-forward until you have to touch the metal, and then it can be…challenging. Why re-invent the wheel, I thought, when somebody else had already invented some very nice wheels?
The company selling the libraries – yes, there was a time before Github and the explosion of open source libraries – was successful, well respected, produced quality libraries and offered great support. I did my research, readied my arguments and presented it all to management and senior developers. They were, in a word, underwhelmed. When I asked why they didn’t think it was a good idea I got the simple answer, “We’ve had nothing but bad experiences with these types of things”.
I was disappointed but there was a lot of work to do so I just let it go. But it did stick with me. I mean, why would seemingly smart and experienced developers turn their noses up at re-usable components solving common problems? Over the years however I started to understand their reluctance. Nothing truly catastrophic, mind you, just a lot of time spent wrestling with the devil in the details. And that is what I was reminded of the other day at Ticketmaster.
A Simple Job
The job seemed simple enough: Upgrade several open source components we use, all from the same group, from version 2.5 to 2.6. Certainly there couldn’t be any major changes, and the previous upgrade went smoothly enough. What could possibly go wrong? So we upgraded the components, ran the tests and BLAM, the first sign of trouble: a bunch of our tests were broken. Well, not just the tests. Our app was broken. In the end, it took a couple of people a couple of days to work through all of the issues discovered. And while QA always intended to perform a smoke test after the upgrade, testing was much more extensive than planned because of the issues during the upgrade.
This story would have ended happily enough except our app, a web-based e-commerce site, came out in production and BLAM, two showstopper bugs that required a rollback and immediate fixes. And both could be tied directly to changes in the third-party components we had just upgraded. This is not to say that it was bugs in the components that caused the problem. Rather, changes in the component code combined with our existing or new code lead to unintended, and more importantly, undetected side effects.
The Devil IS the Details
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In the one case, the behavior of one component method had changed. Combined with some new, and seemingly unrelated changes in our code, the side effect showed itself in a very specific scenario with the result that a large group of site visitors would be unable to buy things on the site without first encountering an error. In the second case, a deprecated method for initializing a widely used component had to be updated to use newer and less clear methods. In this case, we simply implemented the new method wrong with a small, but very important side effect: we were passing the proxy server ip address to backend systems instead of the client’s ip address where the actual client ip address is an important part of the anti-fraud system.
So what’s the lesson of all this? Well some would say more tests are the answer. And they’d be wrong. In the first case, the error appeared in only one very specific scenario with a very specific set of pre-conditions. It was triggered by changes in our code, which we knew about, that interacted with changes in the behavior of the third party component, which we didn’t know about. Couple this with the previously unknown set of preconditions to trigger the error and you see that nobody could have foreseen the potential error and written a test to cover it.
In the second case, where we implemented the new method incorrectly, we had a test covering it. The problem was that the test was wrong. And this was owing to a tiny detail in the implementation of one of the component’s internal methods. And for the test-first proponents out there, yes, the test failed, was implemented and then passed. Problem is it was a bug in the test that made it pass.
To me the lesson is pretty simple: Think long and hard before pulling third-party stuff into your code-base. Don’t be blinded by “how easy things are to integrate” or “look at all the cool stuff we get” or even “everybody else is using it”. You really need to understand what you are getting yourself into and have a solid plan for how to maintain what has now become part of your code base. Because in the end, this is technical debt that you will be living with for quite a while.